DANIEL S. LERONGAN, PHD

Administrative Officer V,
Head, Quality Assurance Office

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General Description of the Functions of the Office

The Quality Assurance Office (QAO), established in 2020 at Northern Bukidnon State College
(NBSC), governs the school education systems that support and improve quality, inclusion, and
innovation. QAO emphasizes the potential for systemic change in the College’s key areas: (1) quality
assurance for school development; (2) transitions and continuity for transformative development
of learners, educators, and school leaders; and (3) extensions. QAO provides a systematic review
of educational programs and processes to maintain and improve the College’s culture of excellence,
equity, and efficiency.

Objectives

The Quality Assurance Office (QAO) of Northern Bukidnon State College (NBSC) is committed to establishing and maintaining excellence in education through comprehensive quality management systems. The QAO develops and implements quality assurance frameworks, conducts regular program reviews and curriculum assessments, and monitors student learning outcomes to ensure academic programs meet industry standards and educational goals. It supports continuous faculty and staff development, facilitates accreditation processes, and establishes stakeholder feedback mechanisms including activity monitoring and evaluation, and client feedback and complaints. QAO promotes a culture of quality improvement through internal audits, institutional assessments, and data-driven decision making while ensuring transparency and accountability in all operations. Through strategic partnerships with national and international academic bodies and active contribution to institutional planning, the office maintains NBSC’s commitment to delivering quality education that serves students and the broader community effectively.

Services

The Quality Assurance Office (QAO) provides monitoring, evaluation, and feedback management services to ensure continuous improvement in NBSC’s programs, activities, and service delivery. It facilitates Activity Monitoring and Evaluation (AME) by coordinating with offices in the preparation, dissemination, and analysis of evaluation tools, ensuring data-driven assessment of institutional activities. The QAO also manages client feedback and complaints through the Client Satisfaction Survey (CSS) and Customer Relationship Management (CRM) processes, systematically collecting, analyzing, and addressing stakeholder inputs. Through trend analysis, reporting, and coordination with concerned offices and top management, QAO ensures that feedback and evaluation results are translated into actionable improvements aligned with institutional quality standards and regulatory requirements.

QAO Organizational Chart

QAO Personnel's